Every visit, every complaint, every resident — documented and ready for NORS.
Mon Ami tracks every visit, complaint, and resident in one place — so when NORS submission comes around, the work is already done.
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NORS · 2025 Annual Report
We hear the same two complaints from every team we talk to.
Both have the same root cause: your software was built before anyone in your job description was expected to work this way. Mon Ami exists because that's no longer okay.
Your software fights you.
Ten clicks to log a phone call. A new window for every form. Workers who print, write, then re-key the same information. We've all worked in these systems — and we won't ship one.
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Eleanor "Ellie" Hayes
ACTIVEYour data shouldn't feel trapped.
Complaint codes in one tool, facility visits in another, volunteer hours in a third. Mon Ami pulls every part of your ombudsman program into one live record — so the answer to 'what's happening at this facility?' is a query, not a quarter-long project.
NORS readiness
One platform. The modules that matter for your work.
Mon Ami is modular. Ombudsman programs typically deploy the highlighted modules below, with the rest available as your needs grow.
Complaint Intake Core
First-contact capture for complaints — by phone, in person, from a partner agency — with NORS complaint codes structured up front.
Cases & Investigations Core
Open a case in seconds with the right complaint codes, perpetrator categories, and disposition fields already structured. Activity log on every case.
Facility Visits & Reviews Core
Routine facility visits, complaint trend monitoring, and state-required quality reviews — captured from the field and rolled up to the program.
Certified Volunteer Ombudsmen Core
Volunteer recruiting, certification tracking, role-scoped access by assigned facility, supervisor visibility, and the same audit trail as paid staff.
Documents & File upload
Photos of conditions, scanned violation notices, signed resident statements, audio recordings, state-issued reports — every piece of evidence attached to the right case, with unlimited storage so nothing has to be deleted to make room for the next investigation.
Incident tracking
Capture and trend reported incidents that haven't yet risen to a complaint or formal case — early-warning data that surfaces facility patterns before they become NORS-reportable events.
The questions directors actually ask us.
If you're evaluating Mon Ami for an RFP or a board, these come up every time. Don't see yours? Get in touch — we'll answer in plain language.
How long does implementation typically take?
Because Mon Ami is a configurable COTS product — not a custom build — you skip the multi-year timelines and risk of bespoke development. Our implementation timelines have agencies up and running in a fraction of the time it takes with our competitors. Weeks, not years.
Can we migrate from our existing system?
Yes. We’ve executed large-scale migrations for state agencies with decades of historical data — including from SAMS, WellSky/Harmony, custom Access databases, home-grown Salesforce builds, and spreadsheets — without data loss. Our migration team handles data mapping, validation, and cutover. And we don’t bill by the hour for it.
Is Mon Ami truly ADA accessible?
Yes — this isn’t a checkbox claim. Mon Ami is built to WCAG 2.1 AA standards and tested with screen readers including JAWS and NVDA. We have blind case managers actively using the product for their daily work, which is the proof point most accessibility claims can’t back up.
How does Mon Ami handle interoperability with our other systems?
We know that your agencies operate within a network, and we routinely integrate with external systems. We have experience integrating with state government systems, HIEs, EHRs, other database solutions, and everything in between. Our architecture makes that straightforward: open REST API, HL7 FHIR R4, secure SFTP, and structured data formats. Interoperability is a design standard here, not a project.
What does your support model look like?
Our support team isn’t just technically sharp — they know your world. They understand aging and disability services, OAAPS and NORS, and compliance requirements, so they can advise on configuration, workflow, and data strategy, not just answer tickets. Response times are excellent, but that’s the floor, not the ceiling. Ask us for client references — they’ll tell you better than we can what the experience is like.
What is Mon Ami's pricing?
Pricing is always scoped to the agency’s unique needs. What we can tell you is what’s always included — no surprise charges. Most enterprise software vendors grow revenue through change orders, seat fees, and storage limits. We don’t. Every license includes, at no additional cost: unlimited user seats, unlimited client and case records, unlimited file storage, adding or amending data fields, forms, and assessments, data export and ad hoc reporting, and all improvement and version updates. Why? Because we believe our incentives should align with yours. Charging per seat quietly discourages agencies from adding new staff — which leads to shared logins and real security risks. Charging for field changes or new reports penalizes agencies for adapting to shifting funding and regulatory requirements. We’ve seen what that model does, and we built ours as a deliberate alternative.
Bring your Ombudsman program into one system — without losing the field.
30-minute scoping call. No slideware. Just a conversation with someone who's done this before.