Resources

Evidence, examples,
and tools from the field.

Case studies, webinars, articles, and infographics for aging & disability service providers — built on what's actually working in agencies like yours.

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57 items
Article image Article

Article Nov 5, 2025

How to Complete the OAAPS SPR: Quick-Start Guide for State and AAA Staff (2025)

A practical guide for state and AAA staff preparing the OAAPS State Performance Report—timeline, data prep, and uploads.

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Article image Article

Article Oct 30, 2025

Older Americans Act spending is not keeping pace with inflation or population growth

National data shows Older Americans Act funding has not kept pace with inflation or the growing 60+ population over the last decade.

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Webinar image Past event

Oct 22, 2025

OAAPS Insights and Lessons Learned

Webinar with Older Americans Act grantees on the OAAPS State Performance Report process and lessons learned reporting to ACL.

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Article image Article

Article Oct 9, 2025

Tools for Advocacy: Mon Ami's ROI Infographic for OAA Advocacy

A free infographic template that turns agency data into an ROI story to advocate for Older Americans Act services.

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Webinar image Past event

Sep 5, 2025

Digital accessibility 101: making case management technology work for visually impaired users

Webinar on digital accessibility and ADA compliance for aging and disability case management software, featuring a visually impaired AAA user and Mon Ami's accessibility engineering lead.

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The Investment Gap infographic cover — over-60 population grew 24% while inflation-adjusted federal OAA appropriations fell 0.5% from FY 2015 to 2025 Infographic

The Funding Gap FY 2015–2025

The over-60 population grew 24%. Funding fell 0.5%.

Inflation-adjusted federal OAA appropriations have not kept pace with population growth. A one-page reference for advocates, AAA directors, and state legislative staff.

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Article image Article

Article Apr 18, 2025

What we know so far about ACL programs from the leaked HHS memo

What programs are still funded and which are eliminated in the leaked HHS memo on April 16, 2025?

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Article image Article

Article Feb 14, 2025

New Jersey Division of Aging Services Selects Mon Ami as Statewide Care/Case Management System

Mon Ami selected by the New Jersey Division of Aging Services as the new statewide care and case management solution following a competitive RFP.

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Article image Article

Article Feb 14, 2025

Wyoming Department on Aging Partners with Mon Ami

Mon Ami partners with the Wyoming Department on Aging to deploy a statewide client data platform for Older Americans Act programs.

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ROI infographic showing 38.7% of clients at or below poverty level, 3.39x ROI overall, and ROI by service Infographic

Older Americans Act FY 2024 · Mon Ami Insights

Every dollar invested in aging services returns $3.39 in community value.

Per-state ROI infographics for Older Americans Act services — case management, transportation, home-delivered meals, and more.

View infographic Free to download
Infographic showing 1,913 long-term care residents per ombudsman FTE and 205,322 complaints investigated in 2024 Infographic

Long-Term Care Ombudsman 2024 NORS data

One ombudsman protects 1,913 long-term care residents.

How the Long-Term Care Ombudsman Program ensures dignity, safety, and residents' rights across 50,000+ facilities.

View infographic Free to download
Chart-style preview of the Mon Ami Older Americans Act national data explorer — line graph of population vs. inflation-adjusted federal appropriations Infographic

National Explorer ACL AGID · US Census · FY 2024

Where the $4.47 billion in OAA funding actually goes.

An interactive national + per-state explorer of Older Americans Act spending — service category breakdowns, ROI signals, and the data behind the funding gap. Use it for advocacy, board decks, and reauthorization briefings.

View infographic Free to download
Case Study image Case study

Area Agency on Aging Central Ohio Area Agency on Aging

How AAAs can partner with health care for Health-Related Social Needs Assessments

A case study on how Central Ohio Area Agency on Aging partnered with Molina Healthcare, using Mon Ami, to address health-related social needs.

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Webinar image Past event

Aug 23, 2024

The potential and perils of AI for Aging & Disability Services

Aaron Horowitz, VP of Data Analytics at Mon Ami, on cautions, considerations, and opportunities for AI in aging & disability services.

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Case Study image Case study

Area Agency on Aging Five County Area Agency on Aging

How Five County AAA partnered with Mon Ami to improve case management workflows

How Utah's Five County Area Agency on Aging replaced paper-based processes with Mon Ami to streamline case management across a 17,000 square mile region.

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Article image Article

Article Dec 8, 2023

Navigating the technological landscape: choosing software for your aging or disability agency

A step-by-step framework to evaluate and select the right technology or software for your aging or disability agency.

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Webinar image Past event

Sep 10, 2023

How to partner with healthcare in managing social determinants of health (SDOH) — and get paid

Webinar with Central Ohio AAA leaders on partnering with healthcare to address social determinants of health and get reimbursed.

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Webinar image Past event

Jun 23, 2023

How to lead a data and technology transition for your state or agency

Tennessee Commission on Aging and Disability Deputy Director Ryan Ramsey shares lessons learned from a year-long data and technology transformation across multiple agencies.

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Webinar image Past event

Jun 23, 2023

Launching a caregiver support program in your community

Webinar with Area Agency on Aging 1-B on structuring, staffing, and running a virtual caregiver coaching program.

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Webinar image Past event

Apr 18, 2023

How to make a data collection plan for grant writing

Webinar with Rachel Bell on evaluation planning, logic models, and data collection plans for grant applications supporting aging-services programs.

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Article image Article

Article Apr 17, 2023

Mon Ami partners with Tennessee Commission on Aging and Disability

New technology partnership with Mon Ami will better serve aging and disability communities in Tennessee.

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Article image Article

Article Nov 9, 2022

5 reasons why volunteers are important to aging and disability services

Why volunteers are essential to aging and disability services — economic value, workforce gaps, and mutual benefits for older adults and volunteers alike.

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Article image Article

Article Nov 9, 2022

How to recruit clients for your aging services program

Recruitment strategies for aging services programs—internal referrals, external partnerships, earned media, and marketing tips.

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Article image Article

Article Nov 9, 2022

How to launch and grow telephone reassurance services

Practical tips and lessons learned for setting up a successful volunteer telephone reassurance program for seniors.

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Article image Article

Article Nov 9, 2022

How to Use Data for More Effective Volunteer Programs

A few basic steps to better organize your volunteer data and analyze it for program administration.

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Article image Article

Article Nov 9, 2022

Partner Perspectives - Caring Connections: Impacting lives with a phone call

How Council on Aging of Central Oregon partnered with Mon Ami to launch Caring Connections, combating senior isolation through weekly volunteer phone calls.

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Article image Article

Article Nov 9, 2022

Interoperability - Not just for the largest organizations anymore

How San Juan County secured the LAPP grant to connect health and social care for older adults across Utah's frontier communities.

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Article image Article

Article Nov 9, 2022

Volunteer management & engagement strategies to maximize retention

Practical strategies for volunteer managers to maximize engagement and retention at every stage of the volunteer experience.

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Article image Article

Article Nov 9, 2022

Why healthcare is looking to partner with community-based organizations (CBOs)

Why the healthcare ecosystem is partnering with community-based organizations (CBOs) to deliver whole-person care, and what CBOs must prepare to offer.

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Case Study image Case study

National Nonprofit SAGE USA

How SAGE Connect used technology to scale a telephone reassurance program from 0 to 500+ clients in one year

How SAGE Connect scaled a telephone reassurance program from 0 to 500+ LGBT elder clients in one year using Mon Ami's technology.

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Case Study image Case study

Area Agency on Aging San Juan County Area Agency on Aging

Health and social care integration: what does it look like at the local level?

How San Juan County Area Agency on Aging partnered with Blue Mountain Hospital to integrate local health and social care referrals for older adults in rural Utah.

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Case Study image Case study

Community Based Organization Meals on Wheels West

How a Meals on Wheels program delivered more than a meal with Community Connections Friendly Calling

How Meals on Wheels West partnered with Mon Ami to streamline its Community Connections Friendly Calling program and grow it 6x in one year.

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Case Study image Case study

Case Study Nov 9, 2022

How a technology platform can help scale evidence-based programs for older adults

How a technology platform streamlines administration, registration, and reporting for evidence-based programs serving older adults, with a case study from Utah.

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Case Study image Case study

Area Agency on Aging Area Agency on Aging 1-B

How AAA1-B partnered with Mon Ami to deliver a caregiver coaching program

How Area Agency on Aging 1-B in Michigan used Mon Ami's HIPAA-compliant phone technology to scale a volunteer caregiver coaching program.

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Case Study image Case study

Case Study Nov 9, 2022

Case Study: CBOs in San Francisco deploy emergency volunteers during COVID

How Openhouse, Shanti Project, SF Village, and other San Francisco CBOs used Mon Ami technology to service seniors 83% faster during COVID.

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Case Study image Case study

Community Based Organization Council on Aging of Central Oregon

How to Evaluate the Impact of Loneliness and Social Isolation Interventions

How the Council on Aging of Central Oregon and Mon Ami designed, launched, and evaluated a telephone reassurance program — a step-by-step guide to measuring social isolation interventions.

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Case Study image Case study

Community Based Organization San Francisco Village

The future of health care has to do with social connection

How San Francisco Village partnered with CPMC to deliver social care that cut 30-day hospital readmissions fourfold.

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Webinar image Past event

Nov 1, 2022

Growing evidence-based programs with state and local collaboration

A webinar with Utah's Department of Aging and Adult Services and Mountainland AAA on collaborating to scale Dealing with Dementia and Dementia Dialogues.

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Webinar image Past event

Nov 1, 2022

Webinar: Launching a friendly calling program with Meals on Wheels West

Learn how Meals on Wheels West launched and grew their Community Connections Friendly Calling program alongside meal delivery services.

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Webinar image Past event

Jul 15, 2022

How one community organization partnered with a local hospital to improve patient outcomes

San Francisco Village leaders share how they navigated a healthcare partnership with Sutter Health to deliver volunteer services for patients transitioning from hospital to home.

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Past event

Jul 15, 2022

Webinar: Maximizing volunteer retention

Volunteer management and engagement strategies to maximize retention across the full volunteer lifecycle.

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Webinar image Past event

Jul 15, 2022

Webinar: How community-based organizations can prepare to engage healthcare partners

Sharon Williams of Williams Jaxon Consulting walks CBOs through readiness, HIPAA compliance, and data practices needed to engage healthcare partners.

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Article image Article

Article May 8, 2022

Important Things to Know About Socialization for Seniors

Why social connection matters in aging: five benefits of socialization for older adults and practical activities that reduce isolation.

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Article image Article

Article Apr 6, 2022

Mon Ami Partners with San Francisco and Los Angeles During COVID-19

Mon Ami partners with the cities of San Francisco and Los Angeles to deliver a COVID-19 emergency response platform for seniors and vulnerable residents.

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Webinar image Past event

Mar 24, 2022

Webinar: How to recruit volunteers for aging services programs

Julie Ugoretz (SAGE USA) and Diane Schrameyer (Senior Corps RSVP) on recruiting, screening, onboarding, and retaining volunteers for aging services programs.

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Webinar image Past event

Mar 24, 2022

Webinar: How to launch and grow telephone reassurance programs

How AmeriCorps Seniors in Pennsylvania grew a telephone reassurance program from zero to hundreds of matches during COVID.

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Webinar image Past event

Mar 7, 2022

Client Recruitment & SAGEConnect's Journey to Serving 500+ Clients

How SAGEConnect grew their friendly calling program from 0 to 500+ clients in a year: partnerships, referrals, marketing, messaging, and onboarding.

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Webinar image Past event

Mar 7, 2022

Using data for more effective volunteer programs

Webinar recap with Rachel Bell MPH on using data to improve volunteer program operations, tracking, and management decisions.

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Article

Article Jan 19, 2022

Partner perspectives: building the Openhouse food program using Mon Ami

How Openhouse scaled its Food Support Program for older adults in San Francisco through a partnership with Mon Ami.

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Webinar image Past event

Jan 4, 2022

WEBINAR: How to Conduct Evaluations For Loneliness and Social Isolation Interventions

A webinar with the Council on Aging of Central Oregon on evaluating telephone reassurance programs and measuring the impact of loneliness and social isolation interventions.

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Article image Article

Article Dec 1, 2021

10 Virtual Programs to Limit Social Isolation for Seniors

Ten virtual program ideas senior service organizations can host remotely to reduce social isolation and boost engagement among older adults.

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Article image Article

Article Dec 1, 2021

5 Ways to Help Seniors During COVID

Five ways for you to help seniors in your community during COVID-19.

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Article image Article

Article Dec 1, 2021

Ways homebound seniors can take advantage of technology

Accessible, affordable technology tools that help homebound seniors with meals, prescriptions, physical health, mindfulness, and social connection.

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Case Study image Case study

Area Agency on Aging Montgomery County Office of Senior Services

Case Study: How a Pennsylvania AAA launched a COVID vaccine hotline for seniors

How Montgomery County Office of Senior Services and Mon Ami built a telephone-based COVID-19 vaccine registration hotline for older adults without internet access.

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Advice

Advice Dec 1, 2021

Mon Ami Volunteer App User Guide

FAQ for volunteers using the Mon Ami app — reset password, web version, managing visits, recaps, notifications, and availability.

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Advice

Advice Oct 28, 2020

Tips for a successful telephone reassurance call with seniors

Volunteer guidance for meaningful, friendly phone calls with isolated seniors — before, during, and after the call.

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Advice

Advice May 28, 2020

Mon Ami Volunteer Obligations, Terms and Conditions

Volunteer obligations, terms, and conditions for delivering meals, groceries, and other essentials to seniors safely during COVID-19.

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See Mon Ami in action

See Mon Ami in your agency.

A 30-minute walkthrough tailored to your programs. We'll show you what's actually working for state units, AAAs, ombudsman offices, and APS teams.

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