A modern data system purpose-built for aging & disability service providers.
A modern data system, deployed by the agencies running aging & disability services across the country.
Complaint tracking, facility reviews, case management, and one-click NORS submission — every part of your ombudsman program in one record.
Mon Ami treats ombudsman work as advocacy, not data entry. Every complaint, facility visit, and resolution captured the way NORS expects it, the way your team actually works.
Every case is captured against the NORS data model from the first contact — complaint codes, dispositions, perpetrator categories, all of it. No end-of-year mapping spreadsheet. No reading the NORS specs at 11pm to figure out which code to use.
Ombudsmen work in facilities, in cars, at residents’ bedsides. Mon Ami works there too — mobile-first case capture, photo and document upload from the field, voice notes when typing isn’t an option, sync when you’re back online.
Every case carries its own activity log: who touched it, what they did, when, with what supporting documents. When NORS, ACL, or a state inquiry comes asking, the answer is one click away.
Photos, documents, audio notes, scanned paperwork — no file-size cap, no per-case quota.
Capture a complaint, take a photo, log a resolution — from the parking lot, before you forget the details.
Built to WCAG 2.1 AA, tested with JAWS and NVDA. Blind ombudsmen use Mon Ami daily.
Role-scoped access for certified volunteer ombudsmen with the same audit trail as paid staff.
to assemble what used to take Pennsylvania's ombudsman program days or weeks of paper-chasing.
on-time NORS submission
data loss on offline field visits
accessible — blind ombudsmen use it daily
Four parts of the work most programs treat as separate spreadsheets. Mon Ami treats them as the same continuous workflow — from the moment a complaint is taken to the moment NORS is submitted.
Open a case in seconds with the right complaint codes, perpetrator categories, and disposition fields already structured. Activity is logged automatically: who acted, when, what was tried. The result is a case file that holds up under state review — without the ombudsman maintaining a separate spreadsheet to track what they actually did.
Snap a photo of a bed sore. Upload a scanned complaint letter. Drop in a state-issued violation notice. Capture an audio note on the way back to the car. Everything attaches to the case and stays attached — no per-case file cap, no “you’re out of storage” warnings, no losing the evidence that backs up your resolution.
See every facility you cover and the full case history attached to it. Manage certified volunteer ombudsmen with role-scoped access and supervision logs. Track residents whose cases recur, complainants whose pattern matters, and family members who keep calling. The relationships behind a complaint never get lost between cases.
Generate your NORS submission package in a single click. Underneath, dashboards surface complaint trends by facility, complaint type, and disposition — so your program director isn’t finding out about a problem cluster from the news. Drill from a chart to the underlying cases without leaving the report.
Before, it used to take me days or weeks to gather information. You gave me back my December and January months.
Kim Shetler
Ombudsman Specialist · Pennsylvania Department of Aging
If you’re evaluating Mon Ami for an RFP or a board, these come up every time. Don’t see yours? Get in touch — we’ll answer in plain language.
Because Mon Ami is a configurable COTS product — not a custom build — you skip the multi-year timelines and risk of bespoke development. Our implementation timelines have agencies up and running in a fraction of the time it takes with our competitors. Weeks, not years.
Yes. We’ve executed large-scale migrations for state agencies with decades of historical data — including from SAMS, WellSky/Harmony, custom Access databases, home-grown Salesforce builds, and spreadsheets — without data loss. Our migration team handles data mapping, validation, and cutover. And we don’t bill by the hour for it.
Yes — this isn’t a checkbox claim. Mon Ami is built to WCAG 2.1 AA standards and tested with screen readers including JAWS and NVDA. We have blind case managers actively using the product for their daily work, which is the proof point most accessibility claims can’t back up.
We know that your agencies operate within a network, and we routinely integrate with external systems. We have experience integrating with state government systems, HIEs, EHRs, other database solutions, and everything in between. Our architecture makes that straightforward: open REST API, HL7 FHIR R4, secure SFTP, and structured data formats. Interoperability is a design standard here, not a project.
Our support team isn’t just technically sharp — they know your world. They understand aging and disability services, OAAPS and NORS, and compliance requirements, so they can advise on configuration, workflow, and data strategy, not just answer tickets. Response times are excellent, but that’s the floor, not the ceiling. Ask us for client references — they’ll tell you better than we can what the experience is like.
Pricing is always scoped to the agency’s unique needs. What we can tell you is what’s always included — no surprise charges. Most enterprise software vendors grow revenue through change orders, seat fees, and storage limits. We don’t. Every license includes, at no additional cost: unlimited user seats, unlimited client and case records, unlimited file storage, adding or amending data fields, forms, and assessments, data export and ad hoc reporting, and all improvement and version updates. Why? Because we believe our incentives should align with yours. Charging per seat quietly discourages agencies from adding new staff — which leads to shared logins and real security risks. Charging for field changes or new reports penalizes agencies for adapting to shifting funding and regulatory requirements. We’ve seen what that model does, and we built ours as a deliberate alternative.
A 30-minute demo with a product specialist who's worked with state ombudsman programs through the NORS transition. Bring last year's submission — we'll show you what it would have looked like in Mon Ami.