A modern data system purpose-built for aging & disability service providers.
A modern data system, deployed by the agencies running aging & disability services across the country.
From service authorization to invoice to Medicaid claim — bundle services, prevent rejections, reconcile payments in one workflow.
| Claim | Client / service | Payer | Amount | Status |
|---|---|---|---|---|
| CLM-2403-0142 | M. Chen · Personal Care · 12 hrs | Medicaid · TN | $342.00 | Approved |
| CLM-2403-0141 | R. Hane · Personal Care · 10 hrs | MCO Health | $285.00 | In review |
| CLM-2403-0140 | K. Waters · HDM · 5 meals | Medicaid · TN | $47.50 | Approved |
| CLM-2403-0139 | J. Pacocha · Adult Day · 4 hrs | Title III-B | $118.00 | Reconcile |
| CLM-2403-0138 | L. Block · Personal Care · 8 hrs | Medicaid · TN | $228.00 | Denied |
Mon Ami builds claims from the same record that authorized and documented the service. The result: cleaner first-pass submissions, fewer rejections, and an audit trail you don't have to assemble after the fact.
Never bill a service that wasn’t authorized. Never lose revenue on a service you delivered. The care plan, the authorization, and the claim share the same data — not three spreadsheets stapled together at month-end.
Missing fields, authorization mismatches, duplicate submissions, and invalid procedure codes are flagged the moment they happen — not three weeks later in a rejection batch. First-pass acceptance rates climb. Your staff stops chasing denials.
Every billed service ties back to a signed note, an authorization, and a care plan. When a payer or state auditor comes asking, the full chain is one click away — not three days of pulling files out of email and a network drive.
Submit individually or in batch. Validated before they leave your system.
Direct to state Medicaid, to managed care organizations, or via your existing clearinghouse.
Service notes become claims automatically — one of the biggest drivers of claim errors removed.
Billing specialists who use screen readers can do the full workflow — not a stripped-down workaround.
increase in first-pass claim acceptance after switching from a stand-alone billing tool.
spreadsheets between service delivery and submission
of claims tie back to a signed note + authorization
shaved off claims-to-cash cycle time
Three things every billing team does. Mon Ami threads them together so the third one (audit defense) is already done by the time you need it.
The moment a service is delivered against an authorization in the care plan, Mon Ami builds the claim. No re-keying visit data. No spreadsheet reconciliation at month-end. The right procedure codes, units, dates, and client identifiers are pulled from the record — because they were already there.
Connected to Care Plans — Authorizations created in care plans flow directly to claims, no double entry.Submit EDI 837P/837I files to state Medicaid or managed care organizations, individually or in batch. Mon Ami validates claims before they go out — catching missing fields, authorization mismatches, and duplicate submissions — so your first-pass acceptance rate goes up and your staff stops chasing rejected batches.
Aging reports, denial rate by payer, revenue by program, claims-to-cash cycle time — self-service, without waiting on IT. And because every claim ties back to a signed note, an authorization, and a care plan, you have a complete audit trail when a payer or state auditor comes knocking.
Connected to Case Notes — Every billed service links to the documentation that justifies it.Mon Ami's billing surface shares a record with every part of the workflow that produces a billable service — so claims reflect reality, not what someone typed in a separate spreadsheet.
If you’re evaluating Mon Ami for an RFP or a board, these come up every time. Don’t see yours? Get in touch — we’ll answer in plain language.
Because Mon Ami is a configurable COTS product — not a custom build — you skip the multi-year timelines and risk of bespoke development. Our implementation timelines have agencies up and running in a fraction of the time it takes with our competitors. Weeks, not years.
Yes. We’ve executed large-scale migrations for state agencies with decades of historical data — including from SAMS, WellSky/Harmony, custom Access databases, home-grown Salesforce builds, and spreadsheets — without data loss. Our migration team handles data mapping, validation, and cutover. And we don’t bill by the hour for it.
Yes — this isn’t a checkbox claim. Mon Ami is built to WCAG 2.1 AA standards and tested with screen readers including JAWS and NVDA. We have blind case managers actively using the product for their daily work, which is the proof point most accessibility claims can’t back up.
We know that your agencies operate within a network, and we routinely integrate with external systems. We have experience integrating with state government systems, HIEs, EHRs, other database solutions, and everything in between. Our architecture makes that straightforward: open REST API, HL7 FHIR R4, secure SFTP, and structured data formats. Interoperability is a design standard here, not a project.
Our support team isn’t just technically sharp — they know your world. They understand aging and disability services, OAAPS and NORS, and compliance requirements, so they can advise on configuration, workflow, and data strategy, not just answer tickets. Response times are excellent, but that’s the floor, not the ceiling. Ask us for client references — they’ll tell you better than we can what the experience is like.
Pricing is always scoped to the agency’s unique needs. What we can tell you is what’s always included — no surprise charges. Most enterprise software vendors grow revenue through change orders, seat fees, and storage limits. We don’t. Every license includes, at no additional cost: unlimited user seats, unlimited client and case records, unlimited file storage, adding or amending data fields, forms, and assessments, data export and ad hoc reporting, and all improvement and version updates. Why? Because we believe our incentives should align with yours. Charging per seat quietly discourages agencies from adding new staff — which leads to shared logins and real security risks. Charging for field changes or new reports penalizes agencies for adapting to shifting funding and regulatory requirements. We’ve seen what that model does, and we built ours as a deliberate alternative.
A 30-minute demo with a product specialist who's worked with agencies through Medicaid billing transitions. Bring last quarter's denial report — we'll show you what would have been caught upstream.